Devin BonWalsh's massage services are eligible for insurance reimbursement. After a session, clients can request an itemized receipt, which includes the provider's NPI number. This receipt can then be submitted to the client's insurance company for potential reimbursement if their plan covers massage therapy.

Clients are expected to arrive on time, as sessions will not be extended beyond the scheduled duration. Late arrivals must still pay the full session fee. To cancel or reschedule, clients should provide at least 24 hours' notice; cancellations made less than 8 hours before the appointment or no-shows incur a 50% fee. Clients who cancel up to four times within a year will face a 7-month booking suspension, and those who miss three appointments without prior notice may be barred from rescheduling for 24 months. If the practitioner must reschedule, a $10 discount will be applied to the client’s next session.

No. Atlas Holistic Therapy does not accept tips.

All client sessions are confidential under HIPAA, and information will not be shared without permission unless legally required. Session records, including health forms, consent documents, and SOAP notes, are retained for six years or until the client turns 22. Clients can request access to their records for medical or insurance purposes by emailing atlasholistictherapy@gmail.com. Information must be obtained in person or by mail.

Clients are advised to wear loose, comfortable clothing and consider showering beforehand to cleanse themselves. First-time clients must complete a health history form and consent to touch, while returning clients will review any updates to their health history. Sessions last 90 minutes, and mild soreness in treated muscles is normal, typically subsiding within a few days.

Safe touch is essential in all massage sessions. Clients must not touch the practitioner unless directed, and any inappropriate behavior, such as exposing or touching themselves inappropriately, will result in immediate dismissal and a formal complaint. Practitioners must obtain written consent to touch, adhere to New York State draping guidelines, and avoid sensitive areas. They maintain the highest standards of respect, checking in on pressure levels to ensure client comfort. Clients are encouraged to communicate any discomfort during the session.

Minors can receive massage therapy with parental or guardian consent given in person. For adolescents aged 10-17, Devin BonWalsh provides massage, with the parent or guardian possibly required to stay on site or in the room, depending on the minor's age and development. For children under 10, other practitioners specializing in infant and young child massage will be recommended.